Identity Project

I'm not receiving email verifications or password reset emails.

If you are having trouble receiving your verification email from, don't worry! We understand how frustrating this can be, but we're here to help you resolve the issue. Please follow the steps below to troubleshoot the problem:

  1. Check your Spam or Junk folder: Sometimes, verification emails may get filtered as spam by your email provider. Make sure to check your Spam or Junk folder to see if the email landed there. If you find the verification email, mark it as "Not spam" to ensure future emails from go to your inbox.
  2. Whitelist To prevent verification emails from being blocked or filtered, add to your email provider's whitelist or trusted senders list. This will help ensure that future emails from are delivered directly to your inbox.
  3. Wait for a few minutes: Sometimes, there may be a slight delay in email delivery. Please wait for a few minutes and refresh your inbox. In some cases, it may take a bit longer due to network congestion or other technical issues.
  4. Check your email settings: Double-check your email settings to ensure that you haven't accidentally set up any filters or rules that might be diverting the verification email to a different folder or deleting it automatically.
  5. Contact our Customer Support: If you have followed the above steps and still haven't received your verification email, please reach out to our Customer Support team. They will be able to assist you further and help resolve the issue promptly.

Remember, our team is dedicated to providing you with the best user experience, and we apologize for any inconvenience caused by the delay in receiving your verification email. We appreciate your patience and cooperation as we work to resolve this issue for you.

If you have any other questions or concerns, feel free to reach out to our Customer Support team at [email protected].

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