Identity Project

Troubleshooting Video Playback Issues

If you're experiencing difficulties playing videos on, there could be several reasons behind this issue. Here are some common issues and their potential solutions:

  1. Expired Trial Account: If your trial period has expired, you will need to upgrade your account by subscribing to a paid plan.
  2. Slow Internet Connection: A slow or unstable internet connection can hinder video playback. Make sure you have a stable and fast internet connection. You can try restarting your modem/router or connecting to a different network.
  3. Browser Compatibility: Ensure that you are using a compatible web browser to access Popular browsers like Google Chrome, Mozilla Firefox, or Safari are recommended. Clear your browser cache and cookies, or try using a different browser to see if the issue persists.
  4. Outdated Browser or Plugins: Ensure that your browser and any necessary plugins or extensions are up to date. Outdated software can sometimes cause compatibility issues with video playback. Check for updates and install them if available.
  5. Disable VPN or Proxy: If you are using a VPN (Virtual Private Network) or proxy service, try disabling it temporarily. Sometimes, these services can interfere with video playback.
  6. Disable Ad Blockers: Ad blocking extensions or software may interfere with video playback. Try disabling any ad blockers or adding to the exception list.
  7. Hardware Acceleration: Disable hardware acceleration in your web browser settings. This option can sometimes cause conflicts with video playback. Refer to your browser's documentation for instructions on how to disable hardware acceleration.

If none of the above solutions resolve your video playback issues, we recommend reaching out to's customer support for further assistance. They will be able to investigate the issue more specifically and provide personalized support to get your videos playing smoothly.

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